What Does Ivr System

Ivrs work with dtmf tones touch tones from a telephone and some have voice recognition or even artificial intelligence to respond to and route callers.

What does ivr system. Interactive voice response ivr is a technology that lets a computer interact with people through the use of voice and dtmf tones input via keypad. Interactive voice response ivr is an automated telephony system that interacts with callers gathers information and routes calls to the appropriate recipients. It works by collecting information from a customer e g problem type or account number and using it to route their call to the appropriate agent. Interactive voice response ivr is a telephony menu system that enables the dial pad for identification segmentation and routing of callers to the most appropriate agent within your team.

Ivr interactive voice response is a feature of voip phone technology that allows callers and computers to interact through an automated system. Ivr or interactive voice response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. An ivr system ivrs accepts a combination of voice telephone input and touch tone keypad selection and provides the appropriate responses in the form of voice fax callback email and other contact methods. Ivr stands for interactive voice response a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice.

In telecommunications ivr allows customers to interact with a company s host system via a telephone keypad or by speech recognition after which services can be inquired about through the ivr dialogue. Ivr systems collect that information by prompting callers to select an option using their phone s touch tone keypad. Interactive voice response ivr is an automated telephony system technology that interacts with the callers gathers the required information and routes the calls to the particular appropriate recipient. While it has many applications its fundamental.

That s ivr interactive voice response. Interactive voice response ivr is a technology that allows humans to interact with computers using voice or a dual tone multifrequency dtmf signaling keypad. With modern sophisticated ivr systems you can gather the input and responses through spoken words with the voice recognition. Ivr allows customers to find answers to their own inquiries by speaking using the company s speech recognition software or giving inputs via a telephone keypad.

Ivr allows clients or customers to interact with a company s host system using a telephone keypad or by speech recognition after which they can service their own inquiries by following the ivr dialogue.